We want our customers to be satisfied with their purchases. However, if you change your mind or would like to exchange for another size, color, or style, please return the item(s) within 15 days of purchase, and we will refund you.
We want our customers to be satisfied with their purchases. However, if you change your mind or would like to exchange for another size, color, or style, please return the item(s) within 15 days of purchase, and we will refund you.
Contact Customer Service
Contact us by email:
① The item needs to be returned (returns can be made within 15 days of your package being delivered).
② State the reason for the return.
Submit Return Information
Customer service will reply to your return request within 1 bussiness day and the return address will be notified afer the return has been agreed.
Send Tracking Number By Email
After sending the item back, please send us the tracking number by email.
Return The Item
When we receive the item and check it is correct, the refund will be processed.
We want our customers to be satisfied with their purchases. However, if you change your mind or would like to exchange for another size, color, or style, please return the item(s) within 15 days of purchase, and we will refund you.
Click 'Start A Return' as below (returns can be made within 15 days of receipt of the item). Fill in your email address and log in your account with 6-digit code you received.
Choose the order you wish to return and click 'Request return'.
Select the item(s) you would like to return and specify the reason and proceed to submit. Check our 'Return Address' as below and send your return item(s) to us.
Please provide your courier number once the courier has been dispatched. Please take a photo of the shipping voucher details generated by the courier bill number to us. If your item is eligible for a refund, the funds will be returned to the original form of payment.All funds should appear in your bank account within 1-3 business days of being processed.
Return Time
We want our customers to be satisfied with their purchase. If you're unsatisfied with your purchase, you can submit your return request within 15 days of your package being delivered.
Exchanges
Unfortunately, we do not support exchange at the moment. Please return your original order and then place another order if you want to exchange.
To ensure you receive a full refund and your return process goes smoothly, please remember:
●Returned items must be unworn, unwashed, undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered.
●Prevent perfume, smoke, and deodorant from contacting garments.
Note: If returned items do not meet these conditions, items will be returned to you at an additional cost.
Customers are responsible for shipping costs,customs and taxes fees.
Online orders can be returned in our Australian store. After you submit all return requests, take your proof of purchase (screen photos), return items and return form to our Australian store. If your item is eligible for a refund, the funds will be returned to the original payment account within 3-5 business days of being processed. You can also choose to post it to the Australian store, and customers are responsible for shipping costs.
GOELIA Mid City Store
L00.62-64-65
Pitt Street Mall
197 Pitt Street Sydney NSW 2000
Contact name: PING YIN
Mobile: 02 9221 8884
Opening Hours
Monday to Wednesday: 9:00 am-6:00 pm
Friday to Saturday: 9:00 am-6:00 pm
Thursday: 9:00 am-9:00 pm
Sunday: 11:00 am-5:00 pm
Note: We do not accept returned items that have not been processed and submitted first. Please do not return your items to the address marked on the parcel you received.
Australia Orders
GOELIA Mid City Store
L00.62-64-65
Pitt Street Mall
197 Pitt Street Sydney NSW 2000
Contact name: PING YIN
Mobile: 02 9221 8884
Rest Of World
(You can choose the nearest address to send items back.)
· HongKong Address
Receiver:Du Juan
Tel:+852 62808857
Address:2204, 22/F., Chinachem Johnston Plaza, 178-186 Johnston Road, Wan Chai, Hong Kong.
· United States Address
Receiver:SF-Return
Tel:5189829628
Address:14 Commercial Ave, ALBANY, NY 12205, USA
Note: We do not accept returned items that have not been processed and submitted first. Please do not return your items to the address marked on the parcel you received. You can submit your return request within 15 days of your package being delivered.
It usually takes 1-3 business days to process the return after receiving your package. If your item is eligible for a refund, the funds will be returned to the original payment account within 1-3 business days of being processed.