●Free shipping is available in Hong Kong and Macau.

●All delivery options and their corresponding fees will be clearly displayed at checkout.

Shipping Zones

We deliver to

Please note: We cannot deliver to PO Boxes or any Military Addresses.

Estimated Delivery Times

Expected delivery time includes both shipping and processing times.

●Order Processing: 1–3 business days.

●Pre-order Items: Refer to product page for details.

Important Reminders:

●During peak periods (e.g., sales or public holidays), dispatch times may be delayed due to high order volumes.

●Products may be shipped from China, Australia, Singapore, Spain, the United Kingdom, or the United States, depending on your shipping address and selected items.

●Once an order has been dispatched, we are unable to redirect or cancel it. Please ensure your shipping information, including door number, email address, and phone number, is accurate. Avoid abbreviations to help the carrier locate your address quickly.

●We cannot offer refunds for failed deliveries due to incorrect or incomplete shipping details provided by the customer.

International Customs & Taxes

We’ve got you covered - all customs duties and taxes are included in your order. No additional charges upon delivery.

Sales & Use Tax

●What are Sales Tax and Use Tax?

Sales tax and use tax ("Sales Tax") are imposed by U.S. states on customers who provide a shipping address within those states. As required by law, we collect sales tax in applicable states. The estimated sales tax for your order will be displayed during checkout after you confirm your shipping details.

●How is Sales Tax Calculated?

Sales tax is calculated based on the total value of your purchase. If a discount is applied, tax will be calculated on the discounted subtotal. Depending on your state, additional taxes may apply to shipping fees.

Your final sales tax amount will be shown at checkout.

●Can Sales Tax Be Refunded?

If you return an item and receive a refund, the corresponding sales tax will also be refunded to your original payment method.

Note:

●Starting April 1, 2019, most U.S. states require online retailers to collect sales tax from residents.

●No reward points will be earned on the tax portion of your order.

Shipping Service

We work with trusted global carriers including SF International, UPS, TNT, or FedEx.

Please note: Carrier selection may vary depending on your location.

Dispatching

Once your order is dispatched, you’ll receive a confirmation email with a tracking number. If you cannot find the email, please check your spam or promotions folder, or contact us at: support@goelia.com.au.

Order Tracking

To track your order, please visit: https://www.goelia1995.com/apps/17TRACK