RETURN & REFUND PROCESS

1. Click the 'Start A Return' Button below (returns can be made within 15 days of receiving the item).

2. Enter your order number and email address or phone number to locate your order.

3. Select the item(s) you wish to return, specify the reason, and submit the request online.
Once your return or refund request is submitted, we will notify you of the status by email.

●RETURN & REFUND: After we approve your return request, you will receive the 'Return Details' by email.

1. Please write the order number and email address on a piece of paper (or the after-sales service card) and include it in the package.

2. Once the courier has shipped, provide the logistics company and tracking number on the refund request page.

3. If your item qualifies for a refund, the funds will be returned to the original payment method within 7-10 business days of processing.

Note: 
We will offer Shipping Labels by email (Only available for orders in the United States). You need to print the return label and affix it to the outside of the package. Please attach the provided shipping label and take your package to your local USPS office.

●REFUND ONLY: After we approve your refund request, the funds will be returned to the original form of payment within 1-3 business days of being processed.

Note:
Orders that have already been shipped cannot be canceled. For further assistance, please contact us at support@goelia.com.au

RETURN POLICY

Return Time

Please submit your return request within 15 days of receiving your package.

Return Cost

Customers are responsible for the shipping costs, customs duties, and taxes.

Processing Time

It typically takes 7-10 business days to process the return after receiving your package. If your item is eligible for a refund, the funds will be credited back to the original payment method within 1-3 business days of processing.

The returned items will NOT BE ACCEPTED in the following cases

① Goods that have been washed;
② Items with damage caused by the customer;
③ Incomplete items, such as removed hang tags, washed marks, or missing accessories;
④ Items stained with makeup, perfume, cigarettes, deodorant, hair, or any other substances that affect resale value;
⑤ Items that were clearly marked as non-returnable at the time of purchase (Final Sale items);
⑥ Items outside the after-sales service period;
⑦ Items for which postage has not been prepaid (COD postage is not accepted);
⑧ If you do not include your email and order number on the return, it may delay the refund process.

If any of the above conditions apply, the items will be returned to you at an additional cost.

Notes: 

If a customer rejects a package without a valid reason and causes us to incur losses, the refund may not be fully processed, and each case will be handled individually.

Refund Policy for "Buy 2 Get 10% Off | Buy 5 Get 30% Off" Promotion:

Discount Tiers:
Less than 2 items: No discount.
2 to 5 items: 10% off.
5 or more items: 30% off.
*Promotion cannot be combined with discount codes.

If you return items and the remaining items no longer meet the discount threshold, the discount will be adjusted based on the new quantity. If the remaining items no longer qualify for any discount, they will be charged at full price. Any price difference will be refunded or charged to your original payment method.

Final Purchase Quantity:
Final Quantity = Purchased Items - Returned Items.
If the final quantity is less than 2, no discount applies.

Important Note:
Returning items may affect your discount tier, and you may need to pay the price difference. We recommend reviewing your order carefully before returning items to maximize savings.

Example:
If you buy 6 items (30% off discount) and return 2, you now have 4 items (10% off discount). The discount will be adjusted, and you may need to pay the difference.

RETURN ADDRESS

We offer multiple return addresses for international customers. Before proceeding, please ensure that you submit a Return Request and receive approval. Once approved, we will provide the necessary instructions along with the correct return shipping address.

For Australia Orders:

Please return the merchandise to our warehouse in Sydney, Australia.

For USA & Other Europe Orders:

Please return the merchandise to our warehouse in Chicago, the United States.

We will offer Shipping Labels by email (Only available for orders in the United States). You need to print the return label and tape it on the outside of the package. Please attach the provided shipping label and take your package to your local USPS office. 

For European Union Orders:

You need to return the merchandise to our warehouse in Barcelona, Spain.

For UK Orders:

Please return the merchandise to our warehouse in Birmingham, the United Kingdom.

For Singapore Orders:

Please return the merchandise to our warehouse in Singapore.

For Taiwan Orders:

Please return the merchandise to our warehouse in Taipei City.

For Japan Orders:

You need to return the merchandise to our warehouse in Tokyo.

For orders from other countries/regions:

Please return the merchandise to our warehouse in Hong Kong, China.

Notes:
① We do not accept returns for items that have not been processed and approved first.
② Please do not return items to the address shown on the received parcel.

FAQs