RETURN & REFUND PROCESS

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Send Us Return Label

1.Click 'Start A Return' Button below (returns can be made within 15 days of receipt of the item).

2.Fill in your order number and Email or Phone to find your order.

3.Select the item(s) you would like to request, specify the reason, and make an online submission.
After submitting your return or refund request, we will notify you of the request's status by email.

●RETURN & REFUND: After we approve your return request, you will receive the 'Return Details' by email.

1. Please write down order number and email address on the paper and send it with the package (USPS is not recommended). Otherwise, the refund process will be impacted.

2. Provide logistics company and tracking number on refund request page once the courier has been shipped.

3. If your item is eligible for a refund, the funds will be returned to the original form of payment within 1-3 business days of being processed.

●REFUND ONLY: After we approve your refund request, the funds will be returned to the original form of payment within 1-3 business days of being processed.


Please note: Orders that have already been shipped cannot be canceled. For further assistance, please contact us at support@goelia.com.au

RETURN POLICY

Return Time

Please submit your return request within 15 days of your package being delivered.

Return Cost

Customers are responsible for shipping costs, customs, and taxes fees.

Processing Time

It usually takes 1-3 business days to process the return after receiving your package. If your item is eligible for a refund, the funds will be returned to the original payment account within 1-3 business days of being processed.

The returned items will NOT BE ACCEPTED in the following cases

① Goods have been washed;
② Man-made damage;
③ Goods incomplete, such as cutting off hang tags and wash mark and missing accessories;
④ Goods stained with foundation, perfume, cigarettes, deodorant, hair and any other conditions that affect secondary sales;
⑤ Goods that have been clearly stated at the time of purchase as non-returnable;
⑥ Goods beyond the after-sales service time;
⑦ Please write down your email information and order number on paper and send it to us, otherwise, the refund process will be impacted.

If any of the above situations occur, the items will be returned to you at an additional cost.

Notes: 
If a customer rejects a package without a valid reason and causes us to incur losses, our refund policy may not cover a full refund and deal with it case by case.

RETURN ADDRESS

We offer three return addresses for international customers, please select the appropriate return address based on your location.

For Australia Orders:

Receiver: PING YIN
Tel: 02 9221 8884
Address： GOELIA Mid City Store, L00.62-64-65, Pitt Street Mall, 197 Pitt Street Sydney NSW 2000

For Europe & USA Orders:

Receiver: SF Return A0192
Tel：7245463418
Address：14 Commercial Ave STE A, ALBANY, New York, 12205, USA

For orders from other countries/regions:

Receiver: Du Juan
Tel：+852 62808857
Address：2204, 22/F., Chinachem Johnston Plaza, 178-186 Johnston Road, Wan Chai, Hong Kong, 999077

Notes:
① We do not accept returned items that have not been processed and submitted first.
② Please do not return your items to the address marked on the parcel you received.

FAQs

If you have any question, please contact us by email at support@goelia.com.au. We will response you within 24 hours.