Refund policy

RETURN PROCESS

1. Click 'Start A Return' on the page Return & Refund Policy (returns can be made within 15 days of receipt of the item).
2. Fill in your order number and Email or Phone to find your order.
3. Select the item(s) you want to return, specify the reason, and submit it online. You will receive the 'Return Address' from our email after we confirm your return request.
4. After you receive the return information by email, please fill out the return paper form sent with the package and write down the order number and email address before you send the returned item(s). Please note: this return form must be sent back with the returned item(s), otherwise, no refund will be processed. If you do not find the return form in the package, please write your email information and order number on paper and send it to us.
5. Please provide your courier number once the courier has been dispatched. Please take a photo of the shipping voucher details generated by the courier bill number to us. If your item is eligible for a refund, the funds will be returned to the original form of payment. All funds should appear in your bank account within 1-3 business days of being processed.

RETURN POLICY

RETURN TIME

Please submit your return request within 15 days of your package being delivered.

RETURN COST

Customers are responsible for shipping costs, customs, and taxes fees.

PROCESSING TIME

It usually takes 1-3 business days to process the return after receiving your package. If your item is eligible for a refund, the funds will be returned to the original payment account within 3-5 business days of being processed.

THE RETURNED ITEMS WILL NOT BE ACCEPTED IN THE FOLLOWING CASES

① Goods have been washed;
② Man-made damage;
③ Goods incomplete, such as cutting off hang tags and wash marks and missing accessories;
④ Goods stained with foundation, perfume, cigarettes, deodorant, hair, and any other conditions that affect secondary sales;
⑤ Goods that have been clearly stated at the time of purchase as non-returnable;
⑥ Goods beyond the after-sales service time;
⑦ This delivery form must be sent back with the returned items, otherwise no refund will be processed. If you do not find the return form in the package, please write your email information and order number on paper and send it to us.

If any of the above situations occur, the items will be returned to you at an additional cost.

Notes: 
If a customer rejects a package without a valid reason and causes us to incur losses, our refund policy may not cover a full refund and deal with it case by case.

RETURN ADDRESS

We offer four return addresses for international customers. Before proceeding, please ensure that you submit a Return Request and receive approval. Upon approval, we will provide instructions along with the correct return shipping address for sending the package.

FOR AUSTRALIA ORDERS:

You need to return the merchandise to our warehouse in Sydney, Australia.

FOR EUROPE & USA ORDERS:

You need to return the merchandise to our warehouse in New York, the United States.

FOR SINGAPORE ORDERS:

You need to return the merchandise to our warehouse in Singapore.

FOR ORDERS FROM OTHER COUNTRIES/REGIONS:

You need to return the merchandise to our warehouse in Hong Kong, China.

Notes:
① We do not accept returned items not been processed and submitted first.
② Please do not return your items to the address marked on the parcel you received.

If you have any questions, please contact us by email at support@goelia.com.au. We will respond to you within 24 hours.